Develop a Career & Serve Your Community

Training

• Contact training is required for new "key contact" employees within one month of hire, focusing on "people skills."   We continue to promote customer service awareness for staff on all levels by encouraging periodic customer service training.

Recognition

• We have established a departmental reward program (the "Customer Care Award") to recognize ITS employees who deliver outstanding customer service.

Communication

• We enhance communication with customers by seeking opportunities to identify and meet customer needs and expectations.

Evaluation - Organization

• We measure how well we provide customer service in order to ensure that we are meeting the needs of those we serve.

• We review operations and processes and determine whether we are utilizing the most effective methods.