Alachua County Fire Rescue’s 9-1-1 Office, in partnership with the Alachua County Sheriff’s Office, Gainesville Police Department, Gainesville Fire Rescue, and the Combined Communications 9-1-1 Center, is proud to introduce Smart911, a free and secure public safety tool available to all residents.
Smart911 allows individuals and families to create a personalized safety profile at www.smart911.com. When someone calls 9-1-1 from a registered phone number, the profile automatically displays to operators, providing details about the caller, household members, medical needs and even pets or vehicles. Officials said the information helps first responders respond more quickly and effectively in emergencies.
“This service allows residents to plan for an emergency,” said Alachua County 9-1-1 Section Chief A. Keith Godwin. “The more information first responders have before arriving, the quicker they can provide lifesaving help.”
Who should consider signing up:
- Residents who live alone
- Families with members who have allergies, take prescription medication or use medical devices
- Households with individuals who have physical disabilities
- Anyone relying solely on cellular service (without a landline)
- Homes that may be difficult to locate at night
Key things to know:
- A single household safety profile can include multiple family members.
- Each cell phone number can only be linked to one person in the nationwide system.
- Emergency contact numbers can be added to more than one profile.
- Medical history, medications and special needs can be included.
In addition to Smart911, residents are reminded that Text-to-911 is also available. This service allows individuals to send a text message directly to 9-1-1 when calling is not possible or safe. Officials advise: Call if you can, text if you can’t.
Watch the Good Morning America feature to learn more about Smart 911.
No one plans to dial 9-1-1, but now you can plan ahead.
For more information, contact 9-1-1/Communications Section Chief Keith Godwin at 352-338-7361 or kgodwin@alachuacounty.us.
